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LEGAL NOTICE



INFORMATION ON THE PROCESSING OF PERSONAL DATA PURSUANT EU REGULATION NO. 2016/679


Welcome in Weitless! Here you can find, pursuant to Art. 13 of the EU Regulation no. 2016/679 ("GDPR"), the information ("Privacy Information") on the processing of the personal data that you will provide to us through the website http://www.weitless.com ("Website") and the purposes of the processing for which such personal data are intended.
By creating your Weitless account, you confirm to have reviewed our Privacy Information, thus please read it carefully before providing us with your personal data.

1. Controller
Weitless s.r.l. (fiscal code no. 06998570482) with its main place of business at Florence, via Pier Capponi no. 69 is the controller pursuant to Art. 4, paragraph 1, no. 7, of the GDPR, meaning the legal person which determines the purposes and means of the processing of your personal data.
You can get in touch with us as follows:
  • email: info@weitless.com
  • certified email: weitlesssrl@pec.it
  • phone: +393281166881.


  • 2. The personal data which we process
    We will process the following personal data:
  • ID (name and surname);
  • contact details (phone number and email address);
  • your address, only if, in case of unsuccessful delivery, you were to ask Weitless to deliver your luggage at home, pursuant to Art. 6 of our General Terms and Conditions;
  • data relating to the orders, including the bank details necessary for the payments and the invoice details (where applicable);
  • the location details (necessary for collection and delivery of the luggage).

  • All data that we ask you to provide trough the Website are necessary for the undertaking of the service. You will not be asked to provide data that are not strictly necessary.
    We also make use of cookies and similar geo-tracking technologies (e.g. the IP address, the ID of your device, and your browser).

    3. The purposes of processing
    Your ID and contact details are necessary to identify you and give you access to our services, pursuant to our General Terms and Conditions.
    We will process this information also to be able to contact you during the carrying out of our services and in order to guarantee the highest possible quality thereof (e.g. to confirm the order, to update you on the state of delivery and to solve any problems that might arise).
    You will be asked to provide your address only in case you were to ask for the dispatch of your luggage, if the delivery was unsuccessful.
    The data relating to the orders, including payment and (if applicable) invoice details, are processed only for the carrying out of the service, for the management of the payment and the issuance of the invoice (if required). Some of such data will be processed also in order to comply with Weitless’ admin and accounting obligations (e.g. relating to accounting books, tax declarations, bank disclosures etc.).
    The location details will be processed to allow us to collect your luggage at your Accommodation and deliver it back to you at the place which is most convenient for you (train station or airport).
    The abovementioned data is necessary to pursue the purposes above and in case of denial could prevent us from rendering our services.
    Only in case of express adherence to our mailing list and/or newsletter, your email address will be automatically included in a list of contacts that will receive emails containing (commercial and promotional) information relating to our services.

    4. The basis for processing
    The processing is necessary for the performance of the contract you will enter into with Weitless upon ordering our services on the Website.
    Some data will be processed also in order to comply with Weitless’ admin and accounting obligations. In this case, processing is necessary to comply with legal obligations.

    5. Storage period
    Your personal data will be kept in our records for the abovementioned purposes for the duration of the services. Thereafter, we will store your personal data for a ten-year period in order to safeguard our rights and to comply with legal obligations.

    6. Comunicazione e diffusione a terzi dei dati personali
    Weitless will not disclose your personal data by transmission, dissemination or otherwise making available to any third party, nor will such data be subject to automated decision making, including profiling.
    During the processing, your data might be communicated to our employees and collaborators, designated as "representatives", or to other persons, appointed as "external processors", who will act in any case on the basis of our instructions.
    Weitless shall also be entitled to disclose your data to public authorities related to the administration of justice or the management of public resources or public security, pursuant to legal obligations being imposed on Weitless.

    7. Your rights
    The regulation on the protection of personal data assigns you the following rights relating to the personal data you have provided us with.
    Right to be informed. You have the right to receive clear, transparent and easily accessible information on the means and purpose of processing and on your rights relating thereto.
    RIght of access. You have the right to obtain access to the personal data you have provided us with. You can do that at any time by getting in touch with us (please find above our contact details).
    Right to rectification. You have the right to obtain the rectification of inaccurate personal data. You can request us to correct any mistakes in the information we store, by getting in touch (contact details above).
    Right to erasure (also known as "right to be forgotten"). You have the right to obtain the erasure of personal data concerning you, by getting in touch with us (contact details above). This is not an absolute right but rather subject to certain conditions.
    Right to restriction of processing. You have the right to restriction or cancellation of one or more purpose of processing. Upon restriction of processing, we can keep your personal data, but cannot use them any further.
    Right to data portability. You have the right to receive the personal data concerning you, which you have provided us with, in a structured, commonly used and machine-readable format so that you can easily transmit those data to another service provider.
    Right to lodge a complaint. You have the right to lodge a complaint on the means or purposes of processing, before the competent supervisory authority ("Garante per la protezione dei dati personali").
    Right to object to processing. You have the right to object to processing for marketing or promotional purposes.


    Welcome in Weitless!
    On this webpage (and on the documents referred thereinto) you will find the terms and conditions of the services ("T&C") that apply to the services ("Services") we offer through the website https://www.weitless.com/ or our mobile applications (each named "Sale Channel").
    Please read carefully these T&C before booking any Service on our Sale Channels.
    If you have any question on the T&C, please get in touch with us before booking at info@weitless.com.
    If you book a Service on the Sale Channels for purposes which can be regarded as being outside your trade or profession, you have specific rights which are not in any way overridden by the T&C. To view your rights please refer to Legislative Decree of 6 September 2005, n0. 206 ("Consumer Code").
    Creating your Weitless account, you accept the T&C.

    1. Overview
    Weitless is a service platform managed by Weitless s.r.l. (Fiscal code 06998570482) registered office in Florence, via Pier Capponi no. 69. You can get in touch with us at info@weitless.com, certified email weitlesssrl@pec.it, or +39 3281166881.

    2. Purpose
    Weitless frees you up from the weight of your luggage and gifts you the extra time you need.
    Thanks to our Services you will be able to leave your luggage to our personnel or at your accommodation ("Accommodation") and find it back at the time and place of your preference.

    3. Account
    To book our Services through the Sale Channels, you will be asked to create an account ("Account"), providing your personal data, including your card details. We will send you a password to access your account for the first time (thereafter you will be able to change your password).
    It is your responsibility to keep your Account credentials secret and prevent others from using them. If someone else makes a booking from our Account, you will be held personally responsible for the payment of the Services booked.
    You can close your Account at any time through the dedicated section on our Website or getting in touch with us.
    We reserve the right to limit the access to your Account or to shut it down if we believe your Account is being used by someone else or if – in our opinion – you are not using it in compliance with the T&C (e.g. misbehaving with our personnel or requesting refunds when the related conditions are lacking).

    4. Bookings
    When you place a booking ("Booking"), you will be requested to indicate how many pieces of luggage and the day and the place where you want our personnel to collect them. The Booking is deemed as a contractual proposal. The agreement relating to the Service you have booked will be entered into upon acceptance by Weitless, which will consist in a confirmation ("Confirmation") sent via email and via SMS to the contact details you will have communicated to us. Upon Confirmation of the Booking, you will receive a booking number (PNR), which you can use to verify the state of delivery of your luggage. You are solely responsible of the payment of all Services booked through your Account, and the other obligations of the T&C, even if booked by someone else.

    5. Luggage Collection by Weitless
    When you place a Booking, you will be able to choose between a same-day and a planned Service.
    With the same-day Service, you can book the delivery for the same day you place your Booking and your luggage is collected. You will be requested to indicate the time starting from which your luggage will be available for collection (between 9AM and 4PM). Upon booking, we will tell you the estimated collection time, but we will aim at collecting your luggage ASAP; this means that your luggage should be available for collection as soon as you place the Booking.
    With the planned Service, you can book the delivery for a different day from that of your Booking. You can also request collection of your luggage for a few days (max 3, according to the options available upon booking) before delivery. In this case, your luggage will be collected between 9AM and 8PM.
    Upon placing a Booking, you will receive a code for each piece of luggage to be collected. Please apply such code(s) on each piece of luggage, in order for our personnel to recognise them.
    Once we will have collected your luggage, you will receive a dedicated communication to your contacts.
    Until collection is completed, Weitless shall not be held responsible for your luggage and you will therefore be responsible for the custody and the consigning thereof to our personnel pursuant to the T&C even if you decide to leave your luggage with third parties, including the personnel of your Accommodation. With the Confirmation, we will let you know whether, upon collection, our personnel have found defects or damages on your luggage. We shall not be held in any way responsible of such damages.
    In any case, if we cause any damage to your luggage, if you prove the existence and the quantum of the damage, we will compensate you up until the sum of Euros 500 (fivehundred/00).
    Unfortunately, notwithstanding our best efforts, elements like traffic and adverse weather conditions might prevent us from collecting your luggage according to the estimated time. If our personnel is behind schedule of more than 15 (fifteen) minutes and we have not yet told you that you can cancel your booking, we will increase our efforts to collect your luggage ASAP, also getting in touch with you to favour – when possible – the collection in a different location of your choice, unless you have caused the delay (e.g., without any limitation, because you have told us the wrong Accommodation).
    We will attempt collection at the location you communicate to us upon placing your Booking. If you need to change location thereafter, we might be able to accommodate your needs only if the new location is in the same area as the original one and our personnel are able to divert as requested in accordance with their collection and delivery plan. If we cannot change the collection location, you will be entitled to annul your Booking, within the limits laid down by Art. 6 of these T&C.
    You will be charged the full price of the Service if the failed collection is attributable to you for any reason. The reasons for which you may be held responsible include (as mere examples), but are not limited to, the case where you are not present at the collection location and/or the personnel of your Accommodation is not present/available for collection and do not pick your phone up when our personnel call you or you do pick up but are unable to let your luggage be collected within the next 15 (fifteen) minutes.

    6. Delivery of your luggage by Weitless
    Upon placing your Booking, you will be requested to indicate the day and the time you want our personnel to deliver your luggage. Such a time limit is in Weitless' favour, as depositary of your luggage.
    Please bear in mind that, in case of same-day Service, we will be able to deliver your luggage not earlier than 4 hours after the starting time of your availability for collection. In case of planned Service, we will be able to deliver your luggage not earlier than 2 hours after the starting time of your availability for collection. Please ensure to have enough time before your train or flight.
    In case the date of delivery is different from that of placing the Booking, the price of the Service will include also a daily sum for the deposit amounting to Euros 10 per day (or part thereof).
    Unfortunately, notwithstanding our best efforts, elements like traffic and adverse weather conditions might prevent us from delivering your luggage at the indicated time. In that case, we will get in touch with you and make our best efforts to deliver your luggage before the time of departure of your train or flight. If this is not possible, we will dispatch your luggage over at the location you indicate to us, bearing the related cost, unless you have caused the delay (e.g., without any limitation, because you were not present for the delivery).
    We will attempt delivery at the time and place you indicate upon placing your Booking and we will advise when your luggage will have arrived. In total, we will wait for maximum 15 (fifteen) minutes after the scheduled time of delivery. In case of delay, please let us know at assistenza@weitless.com in advance of the time indicated upon placing your Booking. If you are not present at the indicated time, we will try to get in touch with you. You can ask us to wait for you further and, in this case, Weitless can accept or not your request at its discretion (Weitless has the right not to accept your request). If yes, we will wait 15 minutes further and the cost will be Euro 15 (fifteen). You can repeat this request, up to total three times (maximum delay of 45 minutes and maximum cost of Euro 45). If you are not present at the indicated time, we will try to get in touch with you. In case you do not pick your phone up when our personnel call you and/or you do pick up but then are unable to let your luggage be delivered within the next 10 (ten) minutes and/or in case you do not ask us to wait or we cannot wait for you, we will bring your luggage in our storage room, sending you a written notice thereof. With the same notice, we will inform you that you can:
  • a) request a second delivery, according to the availability of our personnel, paying the related price (in addition to that already paid for the Service); or
  • b) request your luggage to be dispatched via mail to the address you provide; upon so requesting, you shall pay the costs of dispatch, further to a penalty fair of Euros 50.00 (fifty).
  • In case you do not choose either of the options above, or in case even the second delivery fails for your fault, you will be charged the daily cost of Euros 10 (ten) for the deposit of your luggage, up to 60 (sixty) days.
    Once such a time limit has elapsed, Weitless will be entitled to keep your luggage and sell it pursuant to Art. 2756, paragraph 3, of the Civil Code to discharge your debt.

    7. Booking modification and cancellation
    You can modify your Booking, as per these conditions:
  • a) you can postpone the luggage Collection, not later than 4 hours before the time scheduled with your Booking (in any case, not later than 9 p.m. of the day before);
  • b) you can move up the luggage Collection, not later than 4 hours before the new collection time that you request.
  • Out of these cases, you cannot modify your Booking and you will have to cancel it (as below described) and proceed with a new booking.
    It is possible to cancel a Booking free of charge in these two cases:
  • 1. within 30 minutes after the Confirmation of your Booking, in case of same-day Service;
  • 2. by and not later than midnight of the day before collection, in case of planned Service.
  • In all other cases of Booking cancellation, you will be charged the full price of the Service.
    If you wish to cancel your Booking, please get in touch with us immediately through our Sale Channels. If the cancellation is communicated to us within the time limits above, we will refund the full price you paid (except for any discount or voucher you applied to your Booking). In case of cancellation after the time limits above have expired, you will be charged the full price of the Service booked.
    Weitless is entitled to inform you that your Booking has been cancelled at any time prior to collection. You will not be charged for your Booking if this is cancelled by us and we will refund any payment already made to the same payment method you have used to pay your Booking.

    8. Prices and Payment
    All prices of the Services, clearly indicated on our Sale Channels, include VAT. If you have any doubts, get in touch with us before placing a Booking.
    Unless you request an invoice with VAT before completing your Booking, you will be deemed to be requesting our Services for purposes which can be regarded as being outside your trade or profession.
    Weitless is entitled to change the prices during certain periods, which means that the prices of the Services may change while you are using our Sale Channels. No change will affect a Booking after Confirmation, unless there is an evident mistake in the price shown.
    The payment for all Services can be settled, upon placing a Booking, on our Sale Channels by credit or debit card or other payment method provided by Weitless. After Confirmation, your card will be authorised, and the total amount charged. The payment is settled in favour of Weitless.
    The payment service is managed by Nexi Payments s.p.a. Weitless shall not be held responsible for the activity of Nexi Payments s.p.a., but will make its best efforts to solve any problems that may arise.

    9. Responsibility
    We are responsible towards the user for any loss or damage, which were foreseeable and avoidable through ordinary diligence, suffered due to our breach of these T&C relating to the use of our Services. We shall not be held responsible for any loss or damage which was not foreseeable or avoidable through ordinary diligence and in any case shall we be held liable for conducts not attributable directly to us.
    Weitless is a mere depositary of your luggage and shall not be held liable for the goods contained therein. If we become aware of unlawful goods being contained in your luggage, we reserve the right to cancel your Account and report your conduct to the competent authorities.
    It is severely prohibited to keep inflammable items in your luggage or any other item that may damage your own or third parties' luggage. If any luggage is damaged by items of this kind contained in your luggage, Weitless shall not be held responsible for the damages and you may be hold responsible for the damages suffered by other users.
    If your luggage is taken away from us without our fault, Weitless shall not be obliged to return your luggage to you, provided that we inform you immediately of this occurrence. In this case, you will be entitled to receive any possible proceeds of the fact and will step in our rights relating to your luggage.

    10. Information Relating to your Personal Data
    Weitless will process your personal data pursuant to our Privacy Policy, which you can find at this link.

    11. Applicable Law and Exclusive Jurisdiction Clause
    These T&C shall be governed and construed in accordance with the laws of Italy.
    Any and all complaints and/or disputes that may arise out of or in connection with these T&C shall be referred to the exclusive jurisdiction of the Courts of Florence, Italy.
    If you are domiciled, or your place of residence is, in Italy and you have placed a Booking for purposes which can be regarded as being outside your trade or profession, any and all complaints and/or disputes that may arise out of or in connection with these T&C shall be referred to the exclusive jurisdiction of the Courts of your place of residence or domicile.
    Alternatively, as a consumer, you can lodge a complaint through the online dispute resolution platform ("ODR European Platform", established by EU Regulation 524/2013). For further information on the ODR European Platform or in order to lodge a complaint and initiate alternative resolution procedures for disputes relating to these T&C, please refer to the link: http://ec.europa.eu/odr.
    We reserve the right to change these T&C at any time and without notice. If we need to make some changes that affect your rights in relation to our Services, we will inform you immediately. Any change to our T&C will not affect Bookings after Confirmation.
    Pursuant to Art. 1341 and 1342 of the Italian Civil Code, opening your Account you expressly accept the following articles of the T&C:
  • 5 (luggage collection and limitation of responsibility);
  • 6 (luggage delivery and penalty fairs);
  • 7 (booking modification and cancellation);
  • 8 (prices and payment);
  • 9 (responsibility);
  • 11 (applicable law and exclusive jurisdiction).